Amidst the intense competition in Vietnam’s e-commerce sector, businesses must prioritize enhancing the customer experience, with particular emphasis on refining the delivery and return processes to increase their competitiveness. In fact, most customers now look at return policies even before buying a product. This highlights the increasing importance of a seamless returns procedure in attracting new business and retaining and…
According to the National Retail Federation, the average return rate for e-commerce platforms in 2022 was 16.5%. Although this figure has significantly decreased compared to previous years, it still signals an alarming trend in revenue loss due to return activities in e-commerce operations. The majority of returns are due to product damage, improper amounts, or goods that do not match…
In the previous post, we provided information on the Goods-to-person (G2P) automation method. In this part, we will go into detail about Person-to-Goods (P2G) automation method and the key differences between the two methods. Person-to-Goods (PTG) Automation Today, many Autonomous Mobile Robots (AMR) solutions on the market are based on Person-to-Goods fulfillment and operate as smart carts powered by software.…
For many 3PLs and eCommerce retailers, the key to realizing greater productivity across their operations is warehouse automation. At its most basic level, warehouse automation minimizes or even eliminates the amount of time and effort that order-picking associates spend walking the aisles and picking individual SKUs in the warehouse. Walking is a low-value activity that detracts from the number of…
Warehouse automation has grown rapidly in recent years, spurred by labor shortages, supply-chain disruptions, and the growth of direct-to-consumer e-commerce purchasing. But, despite the obvious need for automation and its proven benefits, the potential of autonomy remains largely untapped. The report on 2023 Warehouse Automation Trends polled more than 1,000 supply chain professionals across industries, including automotive, third-party logistics (3PL),…
The COVID-19 pandemic changed just about every facet of our personal and professional lives, but its impact has been especially dramatic for logistics professionals. After two years of product shortages, port closures and other supply chain challenges, everyone understands the critical nature of logistics. In addition to raising general awareness of the logistics field, the pandemic changed many of its…
The same-day delivery market is forecast to double over the next three years. According to a survey by Gatepoint Research called “E-Commerce Strategies in Today’s Enterprises”, 40% of retailers are focusing on this as one of their 2022 priorities. And according to the 2022 Bringg Barometer: State of Retail Delivery & Fulfillment, 99% of retailers are aiming to offer this…
A lot of recent media attention has been devoted to what might be considered “macro” logistics problems, such as port closures, blocked shipping lanes and a lack of ocean container capacity. These and other logistics challenges leave products stranded thousands of miles from their final destinations. End-to-end supply chain digitalization has proven essential in addressing these macro issues by finding…
The Internet of things (IoT) is one of the most versatile available technologies today, its potential benefits and growth seem endless. In fact, industries like manufacturing, finance, healthcare or energy… are just a few of the many industry groups where IoT has revolutionized. Not stopping there, over the last two years, the Covid-19 pandemic has given us new challenges and…
The fourth industrial revolution (I4.0) has been taking place excitingly with the convergence of the physical world and the virtual (digital) world. In which the fundamental driving force behind this revolution is the Internet of Things (IoT) which is developing at an astonishing rate. The potential benefits and growth of IoT seem endless. With IoT, business operations will become smarter,…
