5 effective ways to improve the competitiveness of transport and logistics services

Over the past several years, online businesses have shown surprising growth leading to a huge leap in demand for logistics services. The growing focus on the importance of efficient, timely deliveries has led many large companies to outsource 3PLs to manage their logistics services.

In a scenario where everyone wants better prices, freight forwarders and logistics companies need to act intelligently to differentiate themselves by competing in function and business segments. other important business. This will give the company more advantages overall.

Below are some factors that help transport and logistics companies to become more prominent, improve their competitiveness and beat their competitors.

Plan and set appropriate goals

The first and foremost thing a business needs to consider is planning the entire logistics process.

Each step in the freight forwarding process needs to be arranged according to a suitable plan. From manufactured goods and warehouses to safety and timely delivery to customers at the end point – everything should be done according to a properly planned plan.

With the management of time, transportation and other parameters planned, the business will be able to achieve an effective level of profit. Most importantly, businesses must always put quality standards first in this process.

For better tracking, quality control and timely delivery, transportation schedules must be strictly followed. No matter how well planned the process is, the business cannot eliminate the possibility of unforeseen circumstances.

Problems related to product, shipping process, time can always appear. From there, businesses should always have a backup emergency plan to handle these situations.

Invest in assistive technology

Technology has become one of the key and core business tools in industries, and the logistics industry is no exception. The effective use of information technology in logistics activities will help businesses gain an edge over competitors in the market.

Warehousing, Freight Forwarding, Customs Clearance, Order Visibility and Tracking, Information Reporting, Customer Support – Logistics software applications play an essential role in all of these segments. this track. Freight and end-to-end logistics software helps integrate all of these logistics functions.

Technology has created a communication and collaboration platform for EDI (electronic data interchange technology) and supports real-time information sharing across the entire supply chain. The benefits of technology in logistics are almost uncountable. Faster communication, simplified operations, and better customer interactions are some of the advantages of technology in the logistics industry.

Competing on customer service

Most of the time the customer service teams of Logisitics service providers are providing status on their orders. This process mainly involves human interaction – hence the process is quite time consuming and financial. New display solutions can be applied to automate and standardize order tracking, thereby sending automated alerts and updates directly to customers

This automated management and instant solution delivery enables customers to track orders from start to finish in the supply chain, while reducing the time and effort spent on customer service operations. significant cost reduction.

Customer satisfaction is the door to their loyalty. Freight forwarding software backed with a customer relationship management (CRM) system is the most useful tool for enhancing the customer experience. In-depth analysis of potential customers by CRM helps to understand customer requirements, thereby building customer loyalty strategies to improve service in the best way.

Market research to identify partners

An effective market research strategy to locate and potential customers and partners will be critical to logistics operations. Besides, maintaining quality and keeping high service standards allows the company to maintain a steady customer base. Having a good network will help bring huge profits in the long run and gain an edge over other competitors in the Logistics market.

Use available data

With easy-to-use analysis and reporting software, the value of data has increased dramatically. In logistics, there are hundreds of transactions per day with thousands of partners across their global network. Every one of these transactions generates data, from which data analysis and reporting will be crucial for freight and logistics companies.

Additionally, data analysis to identify different procurement patterns helps shipping and logistics companies to manage operations more efficiently. Accurate, specific and accurate information allows a company to optimize resource utilization, service delivery, delivery time… This is just the tip of the iceberg, and the benefits and The possibilities of data are limitless.

Source: vlr.vn