Amidst the intense competition in Vietnam’s e-commerce sector, businesses must prioritize enhancing the customer experience, with particular emphasis on refining the delivery and return processes to increase their competitiveness. In fact, most customers now look at return policies even before buying a product. This highlights the increasing importance of a seamless returns procedure in attracting new business and retaining and…
According to the National Retail Federation, the average return rate for e-commerce platforms in 2022 was 16.5%. Although this figure has significantly decreased compared to previous years, it still signals an alarming trend in revenue loss due to return activities in e-commerce operations. The majority of returns are due to product damage, improper amounts, or goods that do not match…
In the previous post, we provided information on the Goods-to-person (G2P) automation method. In this part, we will go into detail about Person-to-Goods (P2G) automation method and the key differences between the two methods. Person-to-Goods (PTG) Automation Today, many Autonomous Mobile Robots (AMR) solutions on the market are based on Person-to-Goods fulfillment and operate as smart carts powered by software.…
For many 3PLs and eCommerce retailers, the key to realizing greater productivity across their operations is warehouse automation. At its most basic level, warehouse automation minimizes or even eliminates the amount of time and effort that order-picking associates spend walking the aisles and picking individual SKUs in the warehouse. Walking is a low-value activity that detracts from the number of…
Warehouse automation has grown rapidly in recent years, spurred by labor shortages, supply-chain disruptions, and the growth of direct-to-consumer e-commerce purchasing. But, despite the obvious need for automation and its proven benefits, the potential of autonomy remains largely untapped. The report on 2023 Warehouse Automation Trends polled more than 1,000 supply chain professionals across industries, including automotive, third-party logistics (3PL),…
Market analysts forecast an economic slowdown in Vietnam and the rest of the world during the next one to two years. After many interest rate rises by the Federal Reserve (FED), wars, strikes, decreased purchasing power, etc., None of the businesses dares to ensure supply chain sustainability. Maintaining business stability and running short-term actions (monthly/quarterly targets) appear to be viable…
Nowadays, many e-commerce companies use third-party logistics service providers, or 3PLs, to help manage the delivery of products to final customers. Not only do 3PL providers offer several services, including procurement, inventory management, fulfilment, warehousing, packing and most importantly, shipping, but they can also complete these tasks quicker, cheaper and much more efficiently than businesses could on their own. Third-party…
When starting with eCommerce, one of the things you’ll need to learn about is fulfillment. Fulfillment is getting your products from your warehouse or supplier to customers. It’s a crucial part of your eCommerce business, as it can impact customer satisfaction, shipping costs, and overall profitability. Your company’s fulfillment strategy directly affects your bottom-line as well as your brand reputation.…
Leading Southeast Asia company successfully implemented Blue Yonder’s Warehouse Management System (WMS) within two months. Seedcom Joint Stock Company (Seedcom), a company shaping the future of retail in Southeast Asia, digitally transformed the warehousing capabilities of its logistics company, Seedcom Logistics, with Blue Yonder. The company completed a successful implementation of Blue Yonder’s Warehouse Management System (WMS) to transform its…
Despite challenges brought on by the Covid-19 outbreak, Vietnam’s e-commerce business is nevertheless expanding rapidly. According to the Vietnam E-commerce Association, the e-commerce sector’s developing rate is over 25% and values over $20 billion USD (virac). Rising demands will lead to a need for increased fulfillment capacities, which will then come with its own set of challenges. For example, customers…
