Amidst the intense competition in Vietnam’s e-commerce sector, businesses must prioritize enhancing the customer experience, with particular emphasis on refining the delivery and return processes to increase their competitiveness. In fact, most customers now look at return policies even before buying a product. This highlights the increasing importance of a seamless returns procedure in attracting new business and retaining and…
According to the National Retail Federation, the average return rate for e-commerce platforms in 2022 was 16.5%. Although this figure has significantly decreased compared to previous years, it still signals an alarming trend in revenue loss due to return activities in e-commerce operations. The majority of returns are due to product damage, improper amounts, or goods that do not match…
In the previous post, we provided information on the Goods-to-person (G2P) automation method. In this part, we will go into detail about Person-to-Goods (P2G) automation method and the key differences between the two methods. Person-to-Goods (PTG) Automation Today, many Autonomous Mobile Robots (AMR) solutions on the market are based on Person-to-Goods fulfillment and operate as smart carts powered by software.…
For many 3PLs and eCommerce retailers, the key to realizing greater productivity across their operations is warehouse automation. At its most basic level, warehouse automation minimizes or even eliminates the amount of time and effort that order-picking associates spend walking the aisles and picking individual SKUs in the warehouse. Walking is a low-value activity that detracts from the number of…
Warehouse automation has grown rapidly in recent years, spurred by labor shortages, supply-chain disruptions, and the growth of direct-to-consumer e-commerce purchasing. But, despite the obvious need for automation and its proven benefits, the potential of autonomy remains largely untapped. The report on 2023 Warehouse Automation Trends polled more than 1,000 supply chain professionals across industries, including automotive, third-party logistics (3PL),…
In the modern supply chain, visibility is more critical than ever; it helps managers minimize analysis time and get fast, accurate information to make timely decisions. Key Facts Visibility Visibility is a critical industry-wide requirement for 2020. These days, changes in shopper behavior and regulatory requirements from the environment put pressure on supply chains. This requires supply chains to leverage…
From 2018, businesses have focused more on supply chain operations, along with technologies that have also been widely applied in chain operations. Many third parties provide logistics services and also have many management solutions. However, the question "which is the reasonable choice?" Which company is the supplier can Vietnamese enterprises keep up and even surpass customer satisfaction? With this question,…
COVID-19 has changed the whole economy in the world; it has brought a great challenge for both suppliers and 3rd logistics company (3PL). Social isolation has transformed customers' purchase behavior completely overnight, disrupting, and stressing distribution activities. In this troubled situation, the demand for customers is almost decreasing, but some essential items like food and medicine are in the peak…
Have you ever asked yourself “ With the same a warehouse management method, but there are many high-efficiency businesses, the process of transporting goods quickly, but there are many enterprises inefficient warehouse management process?" The critical point of this problem is that the managers have to know how to control inventory activities well. In order to do this, managers need…
For supply chain operators, the use of the Transport Management System (TMS) is important to ensure efficient delivery of logistics operations. In the supply chain, there is a lot of exchange movement among departments, which are the links that link the supply chain and greatly impact the performance of the whole enterprise. Of course, managing the connections of many departments…
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