Amidst the intense competition in Vietnam’s e-commerce sector, businesses must prioritize enhancing the customer experience, with particular emphasis on refining the delivery and return processes to increase their competitiveness. In fact, most customers now look at return policies even before buying a product. This highlights the increasing importance of a seamless returns procedure in attracting new business and retaining and…
According to the National Retail Federation, the average return rate for e-commerce platforms in 2022 was 16.5%. Although this figure has significantly decreased compared to previous years, it still signals an alarming trend in revenue loss due to return activities in e-commerce operations. The majority of returns are due to product damage, improper amounts, or goods that do not match…
In the previous post, we provided information on the Goods-to-person (G2P) automation method. In this part, we will go into detail about Person-to-Goods (P2G) automation method and the key differences between the two methods. Person-to-Goods (PTG) Automation Today, many Autonomous Mobile Robots (AMR) solutions on the market are based on Person-to-Goods fulfillment and operate as smart carts powered by software.…
For many 3PLs and eCommerce retailers, the key to realizing greater productivity across their operations is warehouse automation. At its most basic level, warehouse automation minimizes or even eliminates the amount of time and effort that order-picking associates spend walking the aisles and picking individual SKUs in the warehouse. Walking is a low-value activity that detracts from the number of…
Warehouse automation has grown rapidly in recent years, spurred by labor shortages, supply-chain disruptions, and the growth of direct-to-consumer e-commerce purchasing. But, despite the obvious need for automation and its proven benefits, the potential of autonomy remains largely untapped. The report on 2023 Warehouse Automation Trends polled more than 1,000 supply chain professionals across industries, including automotive, third-party logistics (3PL),…
Facing difficulties from the impact of Coronavirus, businesses are all concerned with the story “How to get Logistics back to normal?”. In other words, is there a solution to help companies bring business activities back to normal but with a new way. To clarify this question, Mr. Brasca, a representative of Blue Yonder, researched the answers of more than 150…
From 2018, businesses have focused more on supply chain operations, along with technologies that have also been widely applied in chain operations. Many third parties provide logistics services and also have many management solutions. However, the question "which is the reasonable choice?" Which company is the supplier can Vietnamese enterprises keep up and even surpass customer satisfaction? With this question,…
In today's economy, we are sure that you have heard a lot about the term "supply chain." No matter what field you work in, a trading company, or a production company, there is a supply chain at your workplace. For many people, the term "supply chain" is quite particular, but to others, it may be new and unfamiliar. However, we…
